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1sjl Frequently Asked Questions

Everything you need to know about your 1sjl account — from signing up and depositing in PHP, to playing your favourite games and keeping your account secure.

Account Deposits Sports Casino App Responsible Gaming
Quick Help Topics

Jump to the area you need — scroll down for the full FAQ list below.

Registration & Verification

How to create your 1sjl account, complete KYC, submit your Philippine government ID, and get fully verified to start playing.

Login & Account Access

Trouble signing in? Learn about OTP verification, password recovery, locked accounts, and secure access from any device in the Philippines.

Deposits & Withdrawals

Understand how PHP transactions work on 1sjl — supported payment channels, processing times, and what to do if a transaction is delayed.

Sports Betting

How live betting works, which Philippine and international sports are covered, how odds are calculated, and what happens to unsettled bets.

Mobile App

Download and installation steps for Android and iOS, app permissions, keeping the app updated, and troubleshooting common mobile issues.

Responsible Gaming

Information on deposit limits, session controls, self-exclusion, and how to access support if gaming stops being fun and starts affecting your life.

Topics

Can't find your answer here? Reach out to our support team directly through the platform — we are available 24/7 to help players across the Philippines.

Account & Registration

1sjl accounts are open to individuals who are at least 21 years old. All players must complete identity verification (KYC) using a valid Philippine government-issued ID. Only one account per person is allowed — multiple accounts under the same identity are not permitted under the platform's terms.

You can submit any of the following valid Philippine government-issued IDs:
  • Philippine Passport
  • Driver 's License
  • SSS / GSIS Card
  • PhilHealth ID
  • Postal ID
  • National ID (PhilSys)
Make sure the image you submit is clear, well-lit, and shows all four corners of the ID. Blurry or cropped photos will be rejected and will delay your verification.

Most accounts are reviewed within 24 hours of submitting complete documents. During busy periods it may take a bit longer. You will receive a notification once your account status is updated. If your submission has been pending for more than 48 hours, contact support through the platform for an update.

Yes, you can update your contact details from inside your account settings once you are logged in. Changes to your registered mobile number may require OTP verification on both the old and new number to confirm it is really you making the change. If you no longer have access to your old number, contact support directly for assisted account recovery.
Login & Security

Use the account recovery option on the login page. You will need access to your registered Philippine mobile number to receive a verification code. Enter the OTP when prompted and follow the steps to set a new password. If your registered number is no longer active, reach out to support for identity-verified account recovery.

OTP prompts appear when the platform detects a new device, browser, or network it has not seen before. This is a normal security layer designed to protect your account. If your browser is set to clear cookies after every session, it will look like a new device each time. Allowing cookies for the 1sjl site on your regular device usually reduces how often OTP is requested.

Accounts are temporarily locked after several consecutive failed login attempts as a security precaution. Wait a few minutes and try again carefully. If the lock persists or you believe someone else may have been trying to access your account, contact 1sjl support immediately so they can investigate and restore secure access.

Staying logged in on your personal phone is generally fine as long as your device is protected with a PIN, fingerprint, or face unlock. For shared devices — a family tablet, a work computer, or a phone you lend out — it is safer to log out after each session and avoid saving your credentials in the browser.
Deposits & Withdrawals

1sjl supports Philippine Peso (PHP) transactions through local payment channels including Philippine online and mobile banking, bank transfer, and e-wallets such as GCash and Maya. All balances and transactions on the platform are denominated in PHP. Credit cards and cryptocurrency are not accepted as deposit or withdrawal methods.

Most deposits are credited in real time or within a few minutes once the payment is confirmed on the sending side. Bank transfers may take slightly longer depending on your bank's processing schedule. If your deposit has not appeared after 30 minutes and the amount has already left your bank or e-wallet, contact support with your transaction reference number for manual verification.

Log in to your 1sjl account, go to your account dashboard, and select the withdrawal option. Enter the amount in PHP and choose your preferred payment channel. Make sure the bank account or e-wallet details you provide match the name on your verified 1sjl account — withdrawals to third-party accounts are not allowed.

Common reasons for a rejected withdrawal include: incomplete KYC verification, a mismatch between the account name and the destination payment details, an outstanding balance from an active bonus, or a request that falls outside the platform's processing thresholds. Check your account status and review any active conditions before re-submitting, or contact support for clarification.
Sports Betting

1sjl covers a wide range of sports popular with Philippine players, including Basketball (PBA and NBA), Volleyball, Boxing, Esports, and Football. International competitions such as the UEFA Champions League, FIBA World Cup, and ONE Championship events are also available. Check the Sports section for the current list of available markets.

Yes. 1sjl supports live in-play betting where you can place wagers on ongoing games as the action unfolds. Odds update in real time based on the current score, time remaining, and other match conditions. Live betting markets vary by sport and event — not all games will have in-play options available.

If a match is officially postponed and rescheduled within a reasonable window, bets are usually carried over to the new date. If the event is cancelled outright or not completed within the eligible period, affected bets are voided and the stake is returned to your PHP balance. Full details are in the Terms & Conditions.
Casino & Games

1sjl offers a broad selection of games for Philippine players, including live casino tables (baccarat, roulette, blackjack), online slots, eBingo, fish shooting games, and online poker. The full catalogue is accessible from your account dashboard once logged in. Visit the Platform page for an overview.

Most live casino tables run around the clock. Some specialised tables or game shows may have scheduled hours. If a preferred table is temporarily unavailable, alternative tables with the same game type are typically open and ready to join.

eBingo on 1sjl works like traditional bingo but played digitally — numbers are drawn at regular intervals and prizes are awarded based on completed patterns on your card. Fish shooting games are arcade-style games where you aim at and shoot fish to earn points that convert into PHP winnings. Both game types are mobile-optimised and quick to load. See the Bingo and Fish Games sections for more.
Mobile App

Download instructions and the latest version of the 1sjl app are available on the App page. The app is available for both Android and iOS. Follow the installation steps on that page — you may need to allow installation from outside the default app store depending on your device settings.

The 1sjl app gives you access to the same account, games, and PHP balance as the website. The app is optimised for touch screens and smaller displays, with faster load times on mobile data. Your login credentials are the same across the web and app — no separate account is needed.

Try these steps in order:
  • Close and reopen the app.
  • Check your internet connection — switch between mobile data and Wi-Fi to test.
  • Clear the app cache in your phone's settings.
  • Make sure you have the latest version installed — check the App page for the current version.
  • If the problem continues, uninstall and reinstall the app. Your account data is stored on the server, not locally, so you will not lose anything.
Responsible Gaming

1sjl provides several tools to help you stay in control: deposit limits, session time reminders, and self-exclusion options. These can be accessed from your account settings once logged in. For detailed guidance on how each tool works, visit the Responsible Gaming page.

Log in to your account and go to account settings. Under responsible gaming tools, you can set a daily, weekly, or monthly PHP deposit limit. Once set, the limit takes effect immediately and cannot be increased instantly — any increase request goes through a cooling-off period to prevent impulsive decisions.

Self-exclusion lets you voluntarily block your own account for a set period if you feel your gaming habits are becoming a concern. During self-exclusion, you will not be able to log in, deposit, or place bets. The exclusion period must run its full course before access is restored. If you need to activate self-exclusion immediately, contact support or use the option in your account settings. More information is on the Responsible Gaming page.

Yes. You must be at least 21 years old to register and play on 1sjl. Age is verified during the KYC process. Accounts found to belong to underage individuals will be closed immediately and any balances will be handled in line with the platform's terms. 1sjl takes its age verification responsibilities seriously.

Most questions about using 1sjl can be answered quickly by checking the relevant section above. The platform is designed with Philippine players in mind — from the PHP-only transaction system and local payment channels like GCash and Maya, to the sports coverage that puts PBA and local boxing front and centre alongside international fixtures.

If you are new to the platform, the most common first steps are creating your account, completing KYC with a valid Philippine government ID, and making your first deposit in PHP through your preferred channel. Once your account is verified, you get full access to all games and betting markets right away — on browser or via the 1sjl app.

For anything not covered in this FAQ, the 1sjl support team is available 24/7. You can reach them directly through the platform's in-app or on-site chat once you are logged in. Response times are generally quick, especially during peak gaming hours in the Philippine evening.

Remember: gaming is entertainment, not a guaranteed income. Set a PHP budget before each session, use the account tools to stay within your limits, and take breaks regularly. If at any point gaming stops being enjoyable, use the self-exclusion tool or reach out to the support team.

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21+ only. Gaming involves real financial risk. Please play responsibly.

Play Responsibly — 21+ Only

1sjl is for adults aged 21 and above only. All betting and gaming carry real financial risk — no outcome is ever guaranteed. Set a PHP budget before each session, use your account's deposit and time-limit tools, and take regular breaks. If gaming stops being fun, use the self-exclusion option or visit our Responsible Gaming page for support and resources.